Author Archives: Kristin Willis

Some MacBook Pros Aren’t Charging

If you have a 2016 or 2017 MacBook Pro, this issue may pertain to you.

Apparently, some MacBooks aren’t charging past 1%, which is quite the dilemma. macOS Big Sur released an update just recently, encouraging all users to install it as a precaution. This one battery-related issue affects a small percentage of users acquiring a 2016 or 2017 MacBook Pro.

Apple Support stated, “A very small number of customers with 2016 and 2017 MacBook Pro computers have experienced an issue with the battery not charging past 1%.

The battery health status on these devices will also indicate “Service Recommended.” If the status indicates that your battery is Normal, your battery is not affected by this issue.

Thankfully, if you fall under those experiencing battery issues, Apple says you can contact them. They will verify if your computer is eligible to receive a new battery replacement for free.

The MacBook Pros are listed below:

MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)

MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)

MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)

MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)

MacBook Pro (15-­inch, 2016)

MacBook Pro (15-­inch, 2017)

Source: Apple Support

If you are having issues with your computer and would like some assistance, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Arvada Computer Repair Service. If you need computer repair in Arvada, CO please call the local office at (720) 441-6460 or schedule an appointment at www.arvadacomputerrepairservice.com.

Edge Legacy End Support Next Month

Last year in September, we shared a blog post about Windows 10 forcing the Edge browser installation. There are ways to remove it. However, other than it possibly becoming a nuisance, the browser doesn’t cause any problems to the operating system.

Microsoft announced its end of support back in August of 2020 for Edge Legacy. While it is currently the default browser on Windows 10, downloading the new Edge browser is encouraged to keep ongoing support. The End of Life for Edge Legacy will be on March 9th, 2021. This means security updates will no longer be available.

Source: Microsoft Support

On top of that, Microsoft 365 is ending support for Internet Explorer 11 in August. The Microsoft Tech Community states on its blog, “after the above dates, customers will have a degraded experience or will be unable to connect to Microsoft 365 apps and services on IE 11. For degraded experiences, new Microsoft 365 features will not be available or certain features may cease to work when accessing the app or service via IE 11. While we know this change will be difficult for some customers, we believe that customers will get the most out of Microsoft 365 when using the new Microsoft Edge. We are committed to helping make this transition as smooth as possible.”

Keep an eye out for more end of support updates here on the Karls Technology blog.


If you are needing help with Microsoft issues, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Plano Computer Repair Service. If you need computer repair in Plano, TX please call the local office at (469) 299-9005.

A Familiar Trojan is Back

If it’s too good to be true, it probably is.

Malware finds its way into just about everything. From online game downloads to e-mail attachments, users are encouraged to be mindful of where the source is coming from. You shouldn’t download unknown software, as the risk of viruses rises.

Just recently, TechRadar shared a returning trojan that was involved in cyberattacks between 2018 and 2020. They stated that ‘DanaBot’ produced no activity for several months. However, lately, there have been noticeable schemes from the malware.

“The DanaBot malware works by hiding two stealer components within the software key of pirated tools. The first software key is used to collect browser details, system information, and cryptocurrency wallets from the victim, while the second is used to install a cryptocurrency miner.”

Source: TechRadar

DanaBot distributes its malware software online, impersonating legit games or free downloads. When pursued, the malware gives hackers the opportunity to steal personal information, such as banking credentials.


For help with computer issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you by our staff at the Miami Computer Repair Service, if you need computer repair in Miami, FL please call the local office at (786) 780-1540.

Attack on SolarWinds Turns to Malwarebytes

It seems as though we have not seen the last of the attacker, who on December 14th, 2020, breeched the Orion platform in SolarWinds software.

According to Malwarebytes:

“We can confirm the existence of another intrusion vector that works by abusing applications with privileged access to Microsoft Office 365 and Azure environments. After an extensive investigation, we determined the attacker only gained access to a limited subset of internal company emails. We found no evidence of unauthorized access or compromise in any of our internal on-premises and production environments.”

Malwarebytes is a trusted name in cybersecurity. Although they do not utilize SolarWinds software in their company, they and other companies like Microsoft have been affected by it. They thank security companies, such as CrowdStrike and FireEye for their efforts in vividly recounting attacks publicly in hopes to avoid further issues.

Crowdstrike shared that malware coming from activity, called StellerParticle included SUNSPOT. SUNSPOT had been added to certain software builds (such as SolarWinds) as a backdoor. It then acted discreetly while replacing different source files with malware.

“The design of SUNSPOT suggests StellarParticle developers invested a lot of effort to ensure the code was properly inserted and remained undetected, and prioritized operational security to avoid revealing their presence in the build environment to SolarWinds developers.”

Source: Crowdstrike

For help with computer security issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Denver Computer Repair Service. If you need computer repair in Denver, CO please call or text the local office at (720) 441-6460.

Microsoft Adding Features to Taskbar

Features will include weather, stock, and newsfeed

Windows Insiders are testing out the new widgets that will be added to the Windows 10 taskbar in a future update. It’s been a while since any new features had been added to the taskbar, so it will be interesting to see how users respond to it.

Tom Warren from The Verge writes on their blog, “The taskbar feature will pop out into a mini feed of content that can be personalized with the latest sports news, headlines, and weather information. Microsoft is using its Microsoft News network to surface news and content from more than 4,500 sources. The company has been curating this through artificial intelligence in recent months, and this particular feature will also learn what news is relevant to you when you dismiss or like stories in the feed.”

Source: Microsoft

It’s also shared that Microsoft Edge browser would be installed. So, if you click on a link on the newsfeed, it will open up the Edge browser for you to read it. You will have the ability to disable the feature, if you would rather.

Note for Windows Insiders: The preview may carry bugs that can affect your device. To become part of the Windows Insiders Program and try out upcoming features before anyone else, sign up here! Be sure to read the Important Notice before agreeing to join, as it adds a variety of risks to your computer.

If you are needing help with computer issues, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Tucson Computer Repair Service. If you need computer repair in Tucson, AZ, please call the local office at (520) 526-9940.

New UI For Alarms & Clock App

A new UI (user interface) for the Alarms & Clock app is currently in the works for Windows 10.

According to Windows Central, this UI has been unannounced as part of the “Sun Valley UI refresh”. Zac Bowden, a senior editor, stated on the blog, “The new app update is in testing now with Insiders in the Dev Channel, and will likely roll out to production machines sometime in 2021. I understand that this Alarms & Clock app update is part of the Sun Valley initiative, which aims to reinvigorate the Windows user experience with a refreshed design and new features in time for the fall 2021 release.”

Source: Windows Central

It appears the devs are recreating simplistic apps, such as this one, to make them look more modernized with the other Windows 10 apps. There’s a definite difference in the current UI and the one in development.

The Alarm & Clock app is currently being tested by Windows Insiders.

If you are part of the Windows Insiders Program, you can update your computer before anyone else does – great for future reference. If you’d like to sign up, you can register here, accept the terms and you’ll receive a Welcome E-mail. Be sure to read the Important Notice before agreeing to join, as it adds a variety of risks to your computer.

For help troubleshooting Windows 10 issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Mesa Computer Repair Service, if you need computer repair in Mesa, AZ please call the local office at (480) 240-2950.

What is the X-Mode Tracker?

The Wall Street Journal shared a report recently about the X-Mode Tracker. But why it is being banned from certain phone apps?

This particular tracker collects information for government organizations. The information taken is then bought and sold for many purposes.

According to the report, “The two largest mobile-phone platforms told developers this week that they must remove X-Mode’s tracking software from any app present in their app stores or risk losing access to any phones running Apple’s or Google’s mobile operating systems.”

Both Apple and Google told all developers they will ban any apps that include the X-Mode software, unless it is removed within 7 days.

Although many apps with this software include a terms of service. This include an opt-in for data collection. The decision for removal is to protect the users. Even if the user accepts the terms, their data can be abused by the ones collecting it.

For software related inquiries, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Frisco Computer Repair Service. If you need computer repair in Frisco, TX please call or text the local office at (469) 299-9005.

Use Cortana to Find Files on Your Computer

Another Windows 10 update will be released soon, but for now the devs are having some fun. Windows Insiders are getting a sneak peek at the new Cortana feature, which will extend its skills.

According to Tech Radar, “Windows Insiders that have updated to the latest build of Windows 10 can now use Cortana to translate their thoughts into direct actions to find and open files which helps save time spent navigating around the operating system.”

Source: Windows Blog

Cortana became a separate app for Windows 10 in the May 2020 update. The option to disable Cortana was available to users as well. But it seems like maybe users will want to enable it to give this new, upcoming feature a try.

For any Windows 10 feature inquiries, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Arvada Computer Repair Service, if you need better SEO or computer repair in Arvada, CO please call or text the local office at (720) 441-6460.

Update Google Chrome ASAP

There is an incredibly serious vulnerability in Google Chrome. Experts are pushing users to update the browser as soon as possible.

According to Forbes, “Within the space of just three short weeks, Google has patched no less than five potentially dangerous vulnerabilities in the Chrome web browser.”

They explain that these issues are what’s called a zero-day. This means that Google can begin to alleviate the issue once it’s caught. However, the hackers are already ahead of Google.

“Google has released Chrome version 86.0.4240.198 for Windows, Mac, and Linux. This version addresses CVE-2020-16013 and CVE-2020-16017. An attacker could exploit one of these vulnerabilities to take control of an affected system. These vulnerabilities have been detected in exploits in the wild.

The Cybersecurity and Infrastructure Security Agency (CISA) encourages users and administrators to review the following resources and apply the necessary updates.

Google Chrome Release

Multi-State Information Sharing and Analysis Center (MS-ISAC) Advisory 2020-154

Source: CISA

If you use Google Chrome, be sure to update the browser as soon as you’re able to. This security vulnerability is to be taken seriously.

For any security inquiries, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Arvada Computer Repair Service. If you need better SEO or computer repair in Arvada, CO please call or text the local office at (720) 441-6460.

Thunderbolt Connection Issues with Windows Update

Microsoft Support shared an issue with the Windows 10 October update.

According to the Support team, a problem with the Thunderbolt NVMe SSD had occurred with the newest Windows 10 update, relating to a confliction in the system.

It stated, “If you are trying to update to or install Windows 10, version 2004 or Windows 10, version 20H2, you might encounter an update compatibility hold and receive the message, “Your PC has hardware that isn’t ready for this version of Windows 10. Windows Update will automatically offer you this version of Windows 10 once the issue has been resolved.”

This may cause a BSOD or other error pop-ups. Microsoft and Intel are currently in the works for a solution and is expected to be resolved in a November update.

If you ever have an issue with any macOS updates, give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Garland Computer Repair Service. If you need computer repair in Garland, TX please call or text the local office at (469) 299-9005.