Author Archives: Kristin Willis

Start Menu and Bug Fixes in New Windows Update

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With software problems comes updates to alleviate those problems. Earlier today, Microsoft released a cumulative update available to all Windows 10 users. This update, called KB4522355 (OS Build 18362.449) has a variety of fixes, including the Start Menu problem that several users encountered, according to Microsoft Support:

  • “Updates an issue that prevents Microsoft Narrator from working in certain touch mode scenarios.
  • Updates an issue that starts assistive technology (AT) (such as Microsoft Narrator, Magnifier, or NVDA) after signing in when you’ve configured it to start before signing in. 
  • Updates an issue that causes Magnifier to stop working in certain scenarios, and you have to restart it manually. 
  • Updates an issue that causes Microsoft Narrator to stop working in the middle of a session in certain scenarios. 
  • Updates an issue that might prevent a scroll bar from being selected. 
  • Updates an issue that allows a device to go to Sleep (S3) even if you configure the device to never sleep. 
  • Updates an issue that prevents you from shrinking a window in some cases.
  • Updates an issue that prevents you from connecting to a virtual private network (VPN).
  • Updates an issue that causes screen flickering or is slow to display the screen when you show application thumbnails on a monitor that has high dots per inch (DPI).
  • Updates an issue that causes the tile for the Photos app to appear larger than expected in the Start menu under certain conditions. 
  • Updates an issue that causes the system to stop responding at the sign-in screen.
  • Updates an issue that might cause a black screen to appear the first time you sign in after installing a feature or quality update.
  • Updates an issue that causes the Start menu, the Cortana Search bar, Tray icons, or Microsoft Edge to stop responding in certain scenarios after installing a monthly update.
  • Addresses an issue with the behavior of the Origin HTTP header when you use Internet Explorer to make cross-origin resource sharing (CORS) requests to redirect resources in internal subnets. 
  • Addresses an issue that prevents Microsoft Narrator from working in certain touch mode scenarios. 
  • Addresses an issue with syncing settings from the Accounts page when the “Continue experiences on this device” Group Policy is disabled. 
  • Addresses an issue that starts assistive technology (AT) (such as Microsoft Narrator, Magnifier, or NVDA) after signing in when the Ease of Access Center setting requires AT to start before signing in. 
  • Addresses an error message that appears when you open an app after enabling NT Virtual DOS Machine (NTVDM) and the legacy console mode. The error message is, “OACClearArry: Cannot connect to Trace32 OLE Automation server. Error code: -2147483645.” 
  • Addresses an issue that causes Magnifier to stop working in certain scenarios, and the user must restart it manually. 
  • Updates time zone information for Norfolk Island, Australia. 
  • Updates time zone information for the Fiji Islands. 
  • Addresses an issue that causes Microsoft Narrator to stop working in the middle of a user session in certain scenarios. 
  • Addresses an issue that fails to set the default Command Prompt window color when you use the color command without a parameter. 
  • Addresses an issue that causes the Microsoft Windows Search Indexer (searchindexer.exe) to add or repair required access control lists (ACLs) without checking if ACLs exist. 
  • Addresses an issue in which controls in Win32 applications intermittently fail to render correctly when started from a logoff script using the “Run shutdown scripts visible” policy.
  • Addresses an issue in which installing many fonts in the system causes applications to stop responding. 
  • Addresses an issue with high CPU usage in Desktop Window Manager (dwm.exe) when you disconnect from a Remote Desktop Protocol (RDP) session. 
  • Addresses an issue that might prevent a scroll bar from being selected when an ActiveX control implements the CScrollView class. This occurs if you move the Internet Explorer window, which then moves the scroll bar to the left. 
  • Addresses an issue that allows the system to go to Sleep (S3) after two minutes of inactivity even if you configure the sleep timer to never sleep. 
  • Addresses an issue that prevents users from reducing the size of a window in some cases. 
  • Addresses an issue that causes Microsoft SharePoint file names to appear incorrectly in the Quick access and Recent items folders. 
  • Addresses an issue that prevents you from establishing virtual private network (VPN) connections. 
  • Addresses an issue that causes screen flickering or is slow to display the screen when you show application thumbnails on high dots per inch (DPI) monitors. 
  • Addresses an issue with incorrect permissions on a user’s class registry keys that prevents users from opening files, links, and applications. 
  • Addresses an issue that causes the tile for the Photos app to appear larger than expected in the Start menu under certain conditions. 
  • Addresses an issue that causes the system to stop responding at the sign-in screen. 
  • Addresses an issue with the multifactor unlock policy of Windows Hello for Business, which fails to show the default sign-in option on Windows 10 devices. 
  • Addresses an issue that causes Windows Search to close unexpectedly when a Group Policy applies sub-groups to the Start menu layout. 
  • Addresses an issue that prevents you from retrieving the correct Dynamic Host Configuration Protocol (DHCP) information by setting the DHCP LeaseTerminatesTime and LeaseObatinedTime parameters to the correct format.
  • Addresses an issue with diagnostic data processing when a device has the Diagnostic data setting enabled and set to Basic. 
  • Addresses an issue that prevents Internet Explorer from opening when Microsoft User Experience Virtualization (UE-V) is being used to roam many favorites. 
  • Addresses an issue that improves the reliability of the UE-V AppMonitor. 
  • Addresses an issue in which Microsoft AppLocker might prevent an application from running or log a false positive error instead of running the application. 
  • Addresses an issue that prevents netdom.exe from displaying the new ticket-granting ticket (TGT) delegation bit for the display or query mode. 
  • Addresses an issue that might cause Direct Access servers to use a large amount of non-paged pool memory (pooltag: NDnd). 
  • Addresses an issue with AppContainer firewall rules that leak when guest users or mandatory user profile users sign in and sign out from Windows Server. 
  • Addresses an issue that prevents the Unified Write Filter (UWF) servicing mode of Windows Update from working with the Windows Server Update Services (WSUS) server. 
  • Addresses an issue that causes all Transmission Control Protocol (TCP) dynamic ports to be consumed. As a result, network communications will fail for any protocol or operation using dynamic ports. 
  • Addresses an issue with applications and scripts that call the NetQueryDisplayInformation API or the WinNT provider equivalent. They might fail to return results after the first page of data, often 50 or 100 entries. When requesting additional pages, you might receive the error, “1359: an internal error occurred.” 
  • Addresses an issue that disrupts window ordering after tooltips appear in the RemoteApp window. 
  • Improves an access control list (ACL) check for Known Folders to prevent a black screen that appears the first time a user signs in after installing a feature or quality update. 
  • Addresses an issue with evaluating the compatibility status of the Windows ecosystem to help ensure application and device compatibility for all updates to Windows. 
  • Addresses issue with Autopilot self-deploying mode and White glove deployments.
  • Addresses an issue in which the pszTargetName parameter was set incorrectly in the InitializeSecurityContext() API.
  • Addresses an issue that causes the Start menu, the Cortana Search bar, Tray icons, or Microsoft Edge to stop responding in certain scenarios after installing a monthly update.”

If you ever have an issue with any Windows 10 updates, give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Garland Computer Repair Service, if you need computer repair in Garland, TX please call or text the local office at (469) 299-9005.

Apple iOS 13.2 Beta 4 Version

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Mark Gurman, a Bloomberg author shared a tweet on October 23rd, sharing information about the beta update available in iOS. Though there isn’t an exact date, this one will be released to the public by the end of October.

This particular version should only be used by those who have devices that can support the beta development. The iOS 13.2 fixes bugs, includes features like new emojis, and gives some quality improvement. 9to5Mac shared:

“Aside for new emoji, iOS 13.2 also includes the Announce Messages with Siri feature that was originally meant for iOS 13.

With AirPods or other H1-enabled Beats headphones in your ears, you will be able to listen and respond to incoming text messages. Siri transcribes the message so you can hear the text without looking at your phone or watch. You can then ignore or immediately reply without having to say “Hey, Siri.”

If you have any questions regarding Apple iOS, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Phoenix Computer Repair Service. If you need computer repair in Phoenix, AZ please call our local office at (602) 445-9862.

Microsoft Updating Edge UI for Android

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The Microsoft Edge user interface, or UI is currently in the testing phase with the latest beta build. This will upgrade the hub menu to enhance a more modern, curved look, along with a better access to what’s needed like history, favorites, etc.

According to Android Central, “The new hub menu is present where the old Continue on PC button used to be, and opens up a grid of icons that gives the user access to functions such as opening a new tab, read aloud, add to favorites, and continue on PC. The menu is also customizable, allowing you to add or remove whichever functions you wish.”

Image via Onmsft

As of now, Microsoft Edge UI is only available to a handful of beta testers. This will soon change to every beta tester, then to the public. And Android only has the go on it. iOS is still waiting, but I’m sure it won’t be long.

For help with Microsoft issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Frisco Computer Repair Service, if you need computer repair in Frisco, TX please call or text the local office at (469) 299-9005.

Windows November Update Now in Fast Ring

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Just a few weeks left until the new Windows 10 November update comes out, and now the Windows Insiders are testing it in the Fast Ring. Update 20H1 build 19008 remedies were shared on the Windows Insiders Blog. These pre-released builds sometimes contains bugs and Insiders can submit feedback.

Brandon LeBlanc, Senior Program Manager of the Windows Insiders program shared a bulletined list of fixes and known issues:

“General changes, improvements, and fixes for PC

  • For Insiders that were experiencing their PCs getting stuck on restart and shutdown on Builds 18999-19002: A fix for this was included with the update to Build 19002.1002, but in case you didn’t see it, including a note here too. If you didn’t install Build 19002.1002, you may need to use the workaround in order to upgrade to this build.
  • We fixed an issue where, when optional updates were available, Insiders with the Settings header might see the Windows Update indicator in a warning state, although the main page of Windows Update Settings showed that everything is up to date.
  • We fixed an issue resulting in sometimes not being able to bring Settings back up after minimizing the window.
  • We’ve done some work to improve the launch speed of the taskbar jump lists.
  • We fixed an issue resulting in the Program Compatibility Assistant popping up for some Insiders
  • We fixed an issue resulting in Windows Hello unexpectedly showing an error message periodically saying “Can’t turn camera on” on recent builds.
  • We cleaned up some UI in the Mouse pointer settings in Ease of Access.
  • We fixed a bug in Narrator where Narrator was not reading link text in the proper language in the Chrome Browser.

Known issues

  • BattlEye and Microsoft have found incompatibility issues due to changes in the operating system between some Insider Preview builds and certain versions of BattlEye anti-cheat software. To safeguard Insiders who might have these versions installed on their PC, we have applied a compatibility hold on these devices from being offered affected builds of Windows Insider Preview. See this article for details.
  • We’re investigating an issue where initiating “Reset this PC” with the cloud download option isn’t working on this build or the previous one when started from Windows RE.
  • We’ve heard that Settings still isn’t available outside of launching via the URI (ms-settings:) for some Insiders and are investigating.
  • When using dark theme, the hardware keyboard text prediction candidate window is unreadable due to black text on a dark grey background.
  • Bluetooth devices may not reconnect as expected after closing the device lid for certain devices. We’re working on a fix, but in the meantime, you can toggle Bluetooth off and back on in the Settings app or reboot the device and that should resolve the issue.
  • Some Insiders are still reporting that after successfully updating to a new build, the Windows Update Settings page may show the same build needs to install. You can verify the build was successfully installed by checking the build number in the corner of the screen or going to Win + R, typing winver, and confirming the build number. We’re investigating this issue.
  • Some Insiders are still reporting that when viewing Optional drivers in the new section on the Windows Update page, there may be older drivers showing as available for download. If accepted, they will attempt to install and fail to do so. We’re investigating this issue.”

If you have any operating system update issues, or have any questions, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Lakewood Computer Repair Service, if you need computer repair in Lakewood, CO please call or text the local office at (720) 441-6460.

Windows 10 Allows Sharing with Nearby Devices

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One handy feature that Windows 10 includes sharing pictures, documents, and other attachments with nearby devices. This can be arranged by using bluetooth, which is a requirement and running version 1803 or later of Windows 10.

Here’s how to get there:
  • Start Menu
  • Settings
  • System
  • Shared Experiences
  • Turn on toggle of Share across devices
  • You can choose either My devices only or Everyone nearby

To share a file, simply open File Explorer, right click on your chosen file, and scroll to Share. The Share box will come up and will show you if any devices nearby.

Please note that Nearby Sharing will only operate within computers you have signed into with the same Microsoft account if you choose My devices only.

For any Windows 10 feature inquiries, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Arvada Computer Repair Service, if you need better SEO or computer repair in Arvada, CO please call or text the local office at (720) 441-6460.

Security Warning, Microsoft Says Not to Update

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Just days after the October 15th cumulative update for Windows 10, Microsoft urged users not to install the update.

KB4520062 (OS Build 17763.832) was available to install on Tuesday, and added bug fixes and improvements. But the Windows Support blog post pertaining to the update shared a security concern with it on Thursday. This certain issue seems to only affect businesses who heavily rely on the Microsoft Defender ATP.

0xc0000409 Error

They stated, “After installing this update, the Microsoft Defender Advanced Threat Protection (ATP) service might stop running and might fail to send reporting data. You might also receive a 0xc0000409 error in Event Viewer in MsSense.exe. At this time, we suggest that devices in an affected environment do not install this update.We are working on a resolution and estimate a solution will be available in mid-November 2019.”

This certain issue seems to only affect businesses who heavily rely on the Microsoft Defender ATP. Windows Support is quick to encourage users that before installing updates, they install the latest servicing stack update for their OS beforehand. The SSU minimizes possible update issues, while enhancing “the reliability of the update process”.

If you are needing help with Windows 10, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Plano Computer Repair Service, if you need computer repair in Plano, TX please call the local office at (469) 299-9005.

Windows 10 19H2 Rumored November 12 Release

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There has been a leak in the release of the new Windows 10 1909 update. Named ’19H2′ as of now, Zac Bowden, a senior editor of WindowsCentral, tweeted this yesterday:

Although November 12th is the predicted release date, Zac did explain that plans have the ability to change. But this was what he had heard from sources.

This update is also said to be a very quick download, as it is small in comparison to other past updates. So in comparison, it’s like Patch Tuesday.

What’s in the new update?

Plenty of these new features within this new update incorporate a number of enhancements, improvements, and additions. Some of them include:

  • create an event straight from the Calendar flyout on the Taskbar
  • Start Menu navigation panes expand so you know where you’re clicking
  • improvements on battery life and performance on certain processors in PC’s
  • added Windows Defender Credential Guard for ARM64 devices
  • “Manage notifications” button to the top of Action Center
  • turn off playing sound when notifications pop up option

For help with Windows 10 issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Mesa Computer Repair Service, if you need computer repair in Mesa, AZ please call the local office at (480) 240-2950.

iOS 13.1.3 Update Fixes Bluetooth

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On Monday, we posted about iOS 13.1.2 update causing major problems with Bluetooth. However, today Apple released a small update to fix not only Bluetooth, but a handful more of other issues including calls, iCloud, and more.

Source: Apple Support

Although this update seems to be going okay for some, many users are still having incoming call problems. One Twitter user tagged Apple Support in their post, writing, “I also Have Calls Droping Issue in My IPhone 8 Plus and the Cellular Data is Completely Low and not Working !” Apple Support replied with, “Thanks for following up. Does this happen with every call? Let’s go to Settings and turn on Airplane Mode, wait five seconds, then turn it off. Does the issue persist? If so, let us know in DM.”

It seems that Apple is having one problem after another with iOS 13. Fingers crossed they can get this all sorted out as quickly as possible.

If you are needing help with Apple issues, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Plano Computer Repair Service, if you need computer repair in Plano, TX please call the local office at (469) 299-9005.

Windows 10 Tamper Protection Announced

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Security is one of the top priorities of Microsoft for its users. Yesterday, Microsoft announced a new security feature for all Windows 10 users called Tamper Protection on the Microsoft Tech Community blog. According to Shweta Jha, a Microsoft Program Manager, in charge of security features, wrote:

Tamper protection prevents unwanted changes to security settings on devices. With this protection in place, customers can mitigate malware and threats that attempt to disable security protection features. Here are some examples of services and settings that are protected from modification, either by local admins or by malicious applications:

-Real-time protection, which is the core antimalware scanning feature of Microsoft Defender ATP next generation protection and should rarely, if ever, be disabled

-Cloud-delivered protection, which uses our cloud-based detection and prevention services to block never-before-seen malware within seconds

-IOAV (IE Downloads and Outlook Express Attachments initiated), which handles the detection of suspicious files from the Internet

-Behavior monitoring, which works with real-time protection to analyze and determine whether active processes are behaving in a suspicious or malicious way, and then blocks them

-Security intelligence updates, which Windows Defender Antivirus uses to detect the latest threats

You can check to see if an update shows up by going to Start Menu,  type Check for updates in settings, Windows Security, and clicking on Virus & threat protection.

This security update is for every user and is effective to download immediately and secures against both mishaps and malicious alterations.

If you are needing help with Microsoft issues, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you from our staff at the Plano Computer Repair Service, if you need computer repair in Plano, TX please call the local office at (469) 299-9005.

Start Menu Issues Still Linger

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Over the past few weeks, Windows 10 users complained of both printer and Start Menu issues from the Windows Community Board. And while some users are resolving the issues by uninstalling the update all together, Microsoft acknowledged that they haven’t found the issue yet with the Start Menu.

The Patch KB4517389 Microsoft released fixed the printer-spooler headache, but the Start Menu is still being investigated. When it is used, a “critical error” pops up. On October 11, a Microsoft employee wrote a reply in the Windows Community Board, “We are aware of this issue and estimate a resolution to be released in late October.”

Keep an eye out for the expected date of release.

For help with Windows 10 issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Mesa Computer Repair Service, if you need computer repair in Mesa, AZ please call the local office at (480) 240-2950.