Category Archives: Computer Repair

Receive Screenshot on your Mac without Floating Preview

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Apple users! Heads up!

Have you ever taken a needed screenshot on your Mac only to see it temporarily in the lower corner of your desktop? This is just one of the many new features of macOS Mojave that pop up when you take a screenshot. And there is a simple remedy for it! Change your settings so that the file will go straight to your desktop with no floater.

  1. Press command + shift + 5
  2. Go to Options
  3. deselect Show Floating Thumbnail

How to take a screenshot on your Mac

  1. Press Shift + Command + 4
  2. Click and drag the area you want to screenshot.
  3. Your screenshot will be placed on your desktop. It will be listed as a png file.

For help with any Apple issues, call us at 1-800-620-5285. Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you by our staff at the Denver Computer Repair Service. If you need computer repair in Denver, CO, please call or text the local office at (720) 441-6460.

What if a Website Doesn’t Load?

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Sometimes, the internet can be a frustrating thing to deal with, especially if the website doesn’t load. You may be welcomed with a “The connection has timed out” or 404 error will pop up. Or, you might find the black and white dinosaur mini game, while it reads “No internet”.

This can be confusing, as you think everything on your end should be working properly. Thankfully, there are a few ways you can troubleshoot this issue.

Turn it off, then on again

Computer techs are often quick to ask, “have you tried turning it off, then back on again?” And while that can be annoying, these techs swear by it. When computer issues arise, something as easy as shutting down your PC for a short time, then turning it back on alleviates the problem.

Add-Ons may be stopping a loading page

Certain browser add-ons you may hinder the loading process of a website. These can vary anywhere from anti-virus extensions to incorrect configurations. Try a different browser to see if you’re acquiring the same results. Also, a word of caution, if the extensions are causing the webpage to fail at loading, there may be a good reason for it. Often times, you can trust your add-ons to determine which websites are safe and which are not.

Try a ‘website down’ checker

Websites, such as “Is It Down Right Now?” will help double-check if you’re the only one experiencing loading problems. All you have to do is type in the URL and search. Within seconds, the results will show if anyone else is having trouble on that website as well.

Check a different device

It’s quite possible that the device you’re surfing the web on is having some technical difficulties. To test this, try using the browser on a different device and see if the same results appear.

PGMag states on their blog, “try visiting the site on another device, like your phone (connected to the same Wi-Fi network). If the site loads on your phone but not your computer, you can narrow down the problem to your PC. If the site doesn’t load on your phone when connected to Wi-Fi but loads when Wi-Fi is off, you’ll need to start digging around in your router’s settings—it’s possible the built-in security software, parental controls, firewall, or some other option is blocking your access.”

Stating the obvious

There are also options on the problematic webpage, which states:

  • checking the internet connection
  • checking the firewall and proxy
  • Run the Windows Network Diagnostic

These options give links, which will send you to the proper destination to run any diagnostics or check any connections.

If you ever have a computer-related issue, give us a call at 1-800-620-5285. Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you by our staff at the Atlanta Computer Repair Service. If you need computer repair in Atlanta, GA, please call or text the local office at (678) 695-8120.

What does Out-of-Band Update mean?

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Earlier this week, the software giant delivered a rare out-of-band update for Windows 11, Windows 10, and select versions of Windows Server. The update tackles difficulties with utilizing particular VPN connections, and on Windows Server, it repairs the mistakes that might have impaired the performance of the servers.

What does an out-of-band update mean, though?

Simply put, an out-of-band patch is an update issued at a time other than the normal release schedule. A patch, commonly dubbed a “fix,” is a quick-repair operation for a piece of software.

Microsoft is releasing Out-of-band (OOB) updates today, January 17, 2022, for some versions of Windows. This update addresses issues related to VPN connectivity, Windows Server Domain Controllers restarting, Virtual Machines start failures, and ReFS-formatted removable media failing to mount. All updates are available on the Microsoft Update Catalog, and some are also available on Windows Update as an optional update. Check the release notes for your version of Windows for more information.

Source: Microsoft Docs

Updates for the following Windows versions are available via Windows Update as an optional update. Go to Settings to see if your operating system includes it.

If you need computer repair, computer service, or have any technology problem, give us a call at 1-800-620-5285. Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you by our staff at the Littleton Computer Repair Service. If you need computer repair in Littleton, CO, please call our Littleton office at (720) 441-6460.

Microsoft Defender Preview

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Microsoft has been working diligently to keep their operating systems up to date on the latest cyber attack defenses.

“Security, simplified. Microsoft Defender is your personal defense against digital threats. Secure your devices across operating systems including Windows, Apple, and Android.”

Source: Microsoft

With fresh aesthetics and a streamlined design, both Windows 10 and Windows 11 are supported with the minimal requirements.

You can check it out in the Microsoft Store here and download it.

If you have any questions regarding security, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you by our staff at Mansfield Computer Repair Service. If you need computer repair in Mansfield, TX, please call our local office at (817) 756-6008.

What Are Computer Cookies?

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Computer cookies, simply put, is stored data on internet browsers. When users surf the web, each site visited sends cookie files back to their browser.

This could end up being a good thing, or a nuisance.

For example, cookies store information, such as login credentials to user accounts. This can be quite the perk, considering another login won’t have to be remembered. However, if the user delete the cookies, it will erase any files or data connecting to all websites visited.

What’s the Reasoning Behind Cookies?

Companies use cookies on their website to gather a variety of information. Norton, a cyber-security company, includes a Privacy and Cookie Policy on their site, which says:

“We and our partners use cookies on this site to improve the efficiency of the navigation, perform analytics, serve more relevant advertising content to you and measure advertising performance, provide social media features, remember website preferences, and generally improve the user experience. By clicking on “Yes I agree”, you consent to these cookies. For more information on cookies, including how to manage your consent, please click on “Settings” to access our Cookie tool.”

Source: Norton Website

While for the most part, cookie files are innocent, users may not want their privacy compromised on their computer. Browsing patterns can be detected due to the cookies. Thankfully, websites usually request permission to use cookies, and you can deny it.

If you have any computer-related questions, please give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities.  This blog post is brought to you by our staff at the Scottsdale Computer Repair Service. If you need computer repair in Scottsdale, AZ please call the local office at (480) 240-2960 or schedule an appointment at www.scottsdalecomputerrepairservice.net.

Updates for Intel Drivers

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Intel has released updated drivers for Windows 10 and Windows 11.

The drivers were released at the beginning of this month and have just now begun to be distributed to customers who are using Intel’s helper utility in the background. The latest version emphasizes on wireless network quality.

Updates for Intel drivers are first available through the company’s update tool. The updated drivers aren’t accessible to everyone yet, but once they’ve been tested on newer hardware, the chipmaker will start rolling them out to additional devices and combinations in the coming weeks.

If supported, the following adapters are getting a driver update from Intel:
  • AX201, AX200, 9560, 9260, 9462, 9461
  • 8265 and 8260.
  • 7265, 3165 and 3168

For inquiries with computer issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you by our staff at Fort Lauderdale Computer Repair Service. If you need computer repair in Fort Lauderdale, please call or text the local office at (469) 299-9005.

Hackers in VPN’s

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When it comes to security, VPN’s are of extreme importance. Virtual Private Networks, or VPN, keep data strictly secure between the internet and devices. It’s set up to lock down to keep any communication safe and protected.

However, cybercriminals are finding ways to weed their way into VPN’s to release malicious malware or viruses. They’re tricking users to install certain VPN’s with a package that allows hackers to sneak in and receive all of the information they need.

Just recently, Tech Radar shared an addressed issue from Trend Micro, stating, “the bundled application drops three components on a user’s system: the legitimate VPN installer, the malicious file (named Iscm.exe) that contains the backdoor and the application that serves as the runner of the malicious file (win.vbs).”

Backdoors are specifically designed to assist hackers to infiltrate the VPN without being noticed. This helps them take screenshots, install malicious data, and steal information.

It’s important to remember not to install any VPN’s without knowing for sure if the installer is completely legitimate. Always ask questions, when in doubt. If you don’t, it’s possible that the secured network will be compromised. This is a huge red flag for business VPN’s.

If you have any questions regarding VPN’s, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you from our staff at the Phoenix Computer Repair Service. If you need computer repair in Phoenix, AZ please call our local office at (602) 445-9862.

Can Your Smartphone Get Hacked?

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In short, yes. Many people assume it’s only your computer. However, through fraudulent messaging clients, hackers can access data, location, photos and more from your personal or business mobile phones, invading your privacy. And there are a handful of ways they can get sneaky.

According to EFF.org, “The trojanized apps, including Signal and WhatsApp, function like the legitimate apps and send and receive messages normally. However, the fake apps also allow the attackers to take photos, retrieve location information, capture audio, and more.” (source: https://www.eff.org/press/releases/eff-and-lookout-uncover-new-malware-espionage-campaign-infecting-thousands-around)

Along with fake apps, you can also receive text messages, e-mails, and instant messages with web links from an unknown source. This technique is called phishing messages and can allow hackers to acquire any login information you may have saved on your phone.  

If you notice an open WIFI when choosing a network, you might also be at risk of your phone being hacked. Unsecured WIFI networks can sometimes have snoopers behind the scenes, waiting for users to join and surf the web or log in to highly sensitive (or personal) accounts. This gives them ample opportunity to steal anything they want. Keep an eye out for URLs with unsecured vs secured connections (http: VS https:).

You can protect yourself from these, and other possible risks, by creating strong passwords, using two-factor authentication and setting up security questions for your passwords. Be sure to play it safe with any and all personal information you add to your phone.

Handle Computer Viruses Properly

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Computer viruses affect millions of computers each year, with 2018 ranking at over 800 million. In turn, this costed individuals and businesses billions of dollars in the process. This malicious software is created to access sensitive information, causing disastrous issues to your computer and allowing hackers to either collect or destroy data. In turn, this slows the computers functionality and operation or might even crash it all together, making it unusable.

The viruses can be spread through e-mail attachments, scam links, and pop-ups and often times seems legitimate. And while it’s extremely frustrating, you can take the necessary precautions of reducing your computers risk for a virus by avoiding clicking on any advertisements shown on web pages you might visit.

You can also download anti-virus software, which can detect and remove harmful trojans or malware, and is beneficial to have even if you’re not concerned about a potential threat. Norton and McAfee are well known anti-virus software subscriptions, available for you to purchase online. Keeping your OS updated to the latest version is helpful as well, as it contains the protection and security needed.

Trust your gut – if it seems fishy, it probably is!

For inquiries with computer issues, call us at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you by our staff at the Hialeah Computer Repair Service. If you need computer repair in Hialeah, FL please call or text the local office at (786) 780-1540.

The Blue Screen of Death

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The Blue Screen of Death, or BSOD for short, is a detrimental error due to flawed hardware or crashing software on a Microsoft Windows computer. And it shows up on your monitor as a – yep, you guessed it – blue screen. Too often, users have no knowledge of why or how this happens or what to do next. But there are ways to troubleshoot this specific problem.

Restarting

Depending on which version of Windows you have currently installed on your computer will determine what form of error information will show up. Windows 8 and 10’s is less complicated than 7 and under, which include a handful of steps to handle the situation. Windows OS has a default restart automatically setting in the case of a system failure.

If you’d rather it not restart, follow these steps to do so:

  1. Control Panel —–System and Security
  2. Click on System
  3. Go to Advanced System Settings
  4. Advanced Tab —–Startup and Recovery
  5. Click on Settings

From there, you’ll see the System Failure block. The “Automatically Restart” box is checked. Disable it by simply un-checking the box. You’ll also notice the Dump File, which contains information about the crash to identify, and possibly fix the issue. When your computer restarts, Windows 8 and 10 will perform a troubleshooting step automatically after a BSOD. This step will inspect your computer’s unresolved problems for results. You can also observe this option in the Action Center of your Control Panel and run a test to look out for available fixes.

Search Online

When you get a BSOD, there may also be a code shown for you to search on the web to get information for that specific error. This can be a quick and easy way to troubleshoot your computer and get it fixed right away.

If you ever have an issue with the Blue Screen of Death and would like to have a it repaired by a professional, give us a call at 1-800-620-5285.  Karls Technology is a nationwide computer service company with offices in many major cities. This blog post was brought to you by our staff at the Garland Computer Repair Service. If you need computer repair in Garland, TX please call or text the local office at (469) 299-9005.