On Monday, Dec 14, SolarWinds reported that its Orion platform had been breached by an insertion of malicious code. This code was then distributed through the system to approximately 18,000 potential users. The code targeted large scale corporate and governmental network infrastructure(s). This exploit impacted emails through the Treasury and Commerce departments, as well as the Department of Homeland Security prompting an immediate disconnect from all services based on the Orion platform by US government agencies.
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Fortunately, the SolarWinds software that we provide to our clients is not a part of the corporate scale Orion system and our systems and the software we use was not subject to any data loss or breach.This attack targeted large scale, multi-server networks at the corporate and government level and is in no way connected to the SolarWinds services we provide to our clients. Despite not being the targets of this hack, our SolarWinds team is working proactively to monitor the situation and maintain the integrity of our own services to ensure that our client’s information is safe and remains private.
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At this time, the server the attack originated from has been identified and federal cybersecurity experts are working to identify the individuals responsible as quickly as possible. We value the trust and faith our clients place in us and hope that this announcement will calm any uncertainty resulting from this situation. Any of our clients that would like to ask questions about this incident are more than welcome to call into our head office at 1-800-620-5285 and speak with the Helpdesk for clarification on the circumstances of this breach. We understand that our clients trust us with their information and we are working tirelessly to monitor the situation and provide proactive support and response — should other platforms under the SolarWinds banner become compromised. Any further updates will be provided as quickly as possible.

Thank you,
The Karls Technology Team